257
The total number of support requests that have come in.187
The total number of complaints that have been received.125 /187
The total number of complaints that resolved.Time to Resolve Complaint
7m:32s / Goal: 8m:0s
Avg. Speed of Answer
Measure how quickly support staff answer incoming calls.
0m:20s
Customer Satisfaction
Measures the quality or your support team’s efforts. It is important to monitor your customer satisfaction status, as the opinion... Learn more
- Very Satisfied (26%)
- Satisfied (39%)
- Not Satisfied (20%)
- Satisfied (15%)
Talk Time
Measure the amount of time your support agents spend talking to a customer. It gives your team insight into how long they should set aside... Learn more
| ID | Call Agent | Talk Time |
|---|---|---|
| 21 | Socrates Itumay | 2m:12s |
| 22 | Isidore Dilao | 1m:17s |
| 23 | Joyce Chua | 2m:0s |
| 24 | Reynante Labares | 2m:1s |
| 25 | Owen Bongcaras | 2m:21s |
| 25 | Kirby Avendula | 2m:33s |
Top Performer Help Agents
|
Socrates ItumayAgent ID: 12022 |
87/100Reached Goal |
|
Reynante LabaresAgent ID: 12028 |
85/100Reached Goal |
|
Owen BongcarasAgent ID: 11500 |
83/100Reached Goal |
|
Mariane GaleonAgent ID: 11600 |
82/100Reached Goal |
|
Joyce ChuaAgent ID: 11990 |
80/100Reached Goal |
Customer Complaints Comparison
Monitor the total number of complaints that are resolved and unresolved.